Privacy Policy

Effective Date: November 10, 2025Last Updated: November 10, 2025

At Regenerative Health & Wellness Center, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information, especially in connection with SMS communications sent via 10-digit long code (10DLC) numbers registered with The Campaign Registry (TCR), and in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, phone number, email address, and other contact details.

  • SMS Communication Data: Message content, delivery status, timestamps, and opt-in/opt-out records.

  • Health Information: Appointment details, treatment preferences, and other health-related data you voluntarily provide.

HIPAA Compliance

We are a covered entity under HIPAA and take the protection of your Protected Health Information (PHI) seriously.

  • All PHI is handled in accordance with HIPAA Privacy and Security Rules.

  • We do not disclose PHI without your written authorization unless permitted or required by law.

  • SMS messages may contain limited health-related information (e.g., appointment reminders) and are sent only with your consent.

How We Use Your Information

We use your information to:

  • Send appointment reminders, wellness tips, and promotional offers via SMS.

  • Respond to your inquiries and provide customer support.

  • Maintain compliance with HIPAA, TCR, CTIA, and carrier messaging guidelines.

Consent to Receive SMS

By providing your phone number and opting in, you consent to receive SMS messages from Regenerative Health Wellness Center.

  • Message frequency may vary.

  • Message and data rates may apply.

  • Text HELP for assistance or STOP to unsubscribe at any time.

We maintain secure records of your consent to comply with industry regulations.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. Once opted out, you will no longer receive SMS messages unless you re-subscribe.

Sharing of Information

We do not sell your personal information. We may share your data with:

  • SMS service providers for message delivery and compliance.

  • Regulatory authorities when required by law or industry standards.

All third-party service providers are contractually obligated to comply with HIPAA and safeguard your PHI.

Data Transfers

If applicable, we comply with international data transfer frameworks such as:

  • EU-U.S. Data Privacy Framework

  • UK Extension to the EU-U.S. DPF

  • Swiss-U.S. Data Privacy Framework

Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse, in accordance with HIPAA Security Rule requirements.

Your Rights

Under HIPAA and applicable state laws, you have the right to:

  • Access, correct, or request deletion of your health information.

  • Receive an accounting of disclosures.